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Delivery and Returns Information

Delivery and Returns Information

Most orders can now be delivered to all parts of the UK, Ireland and Mainland Europe. Delivery charges are based on the weight and size of the parcel and are charged at cost.

Costs are from £1.50 for a Large letter size which would be about 10 key fobs or a small plaque anywhere in the UK. Orders up to one Kilo cost £3.50 (small parcel) and this would be something like a pyrography pen type kit with the blanks pack or 2 large plaques or several smaller ones. Larger orders over 1 kilo are sent by Fed Ex to UK mainland adresses, excluding outlying areas like Islands  Highlands and Northern ireland which are sent by Parcel force or Royal Mail. European and Ireland orders are sent by Parcel Force or Royal Mail.

You can easily check your estimated delivery cost at every stage of adding items to your shopping cart. Just simply click on the shopping cart button at the top of every page then click on view cart.Here you can put ienter your post code, country and area then estimate delivery costs. Once you have put your postcode in you can come back and check again without re entering any information. You can also add,delete and change quantities of items in your shopping cart very easily to get the best value delivery.

Delivery times depend on the size and complexity of the order. Small orders are usually sent out within a couple of days and larger orders within a couple of weeks.

I have  5 children, 3 little ones, one studying away at Uni and one studying for A levels so it can get a bit hectic during school holidays and this is also a busy time anyway. Your order may take a little longer during these periods but don't hesitate to contact me if you need a delivery update.

Everything is made to order by hand so please bear this in mind and don't forget it's worth the wait for good quality products.


Returns

No returns will be accepted without first contacting us (Dalescraft) prior to return.

Damaged or Faulty products can be returned for a replacement or refund and refund of the postage costs of the return provided that the return instructions that you will be given are complied with and a proof of posting is obtained.

Customers are responsible for the return cost of any products no longer required. Goods must be returned within 2 weeks and be in the same condition that they were received in including in unopened packaging. Postage is not refundable for items no longer required and will be deducted from the refund.