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Delivery and Returns Information

Delivery and Returns Information

Most orders can now be delivered to all parts of the UK, Ireland and Mainland Europe. Delivery charges are based on the weight and size of the parcel and are charged at cost.

Costs are from £1.80 for a Large letter size which would be about 10 key fobs or a small plaque anywhere in the UK. Orders up to 2 Kilos cost £3.95 (small parcel...1st class or second class signed for depending on weight) and this would be something like a pyrography pen type kit with the blanks pack or 4 large plaques or several smaller ones. Larger orders over 2 kilos are sent by Fed Ex to UK mainland addresses, excluding outlying areas like Islands  Highlands and Northern ireland which are sent by Parcel force or Royal Mail. European and Ireland orders are sent by Parcel Force or Royal Mail.

You can easily check your estimated delivery cost at every stage of adding items to your shopping cart. Just simply click on the shopping cart button at the top of every page then click on view cart.Here you can  enter your post code, county and then estimate delivery costs. Once you have put your postcode in you can come back and check again without re entering any information. You can also add,delete and change quantities of items in your shopping cart very easily to get the best value delivery.

Delivery times depend on the size and complexity of the order. Small orders are usually sent out within a couple of days and larger orders within a couple of weeks.


Everything is made to order by hand so please bear this in mind and don't forget it's worth the wait for good quality products.


Returns

No returns will be accepted without first contacting us (Dalescraft) prior to return.

Damaged or Faulty products can be returned for a replacement or refund and refund of the postage costs of the return provided that the return instructions that you will be given are complied with and a proof of posting is obtained.

Customers are responsible for the return cost of any products no longer required. Goods must be returned within 2 weeks and be in the same condition that they were received in including in unopened packaging. Postage is not refundable for items no longer required and will be deducted from the refund.